Refund and Service Policy

1. Product type

LocProof offers one-time digital purchases: Complete Preflight Report and Human-Verified Preflight.

Displayed prices are before tax and shown as plus applicable VAT.

2. Technical-failure support

If payment is confirmed but report unlocking fails due to a technical issue, contact support or use the Contact page for investigation and remediation.

3. Duplicate charges

Suspected duplicate charges are reviewed against Stripe session and payment identifiers.

4. Refund requests

Initial refunds are handled manually in Stripe Dashboard according to documented internal policy.

5. Refunded entitlement handling

Refunded reports may be revoked or marked refunded in entitlement state while retaining required operational payment records.

6. Human-verified fulfillment

Human-Verified Preflight includes manual human follow-up. Payment confirmation does not mean manual review is already complete.

Support: support@locpreflight.com · Contact